Concierge

Lobby with a sunken lounge beneath a soaring thatched palapa roof

Personalized concierge service, available 24/7.

Our concierge services are available 24/7. If you need assistance, please inform us, and our team will be ready to help. In the absence of the concierge team, our security guards are always on hand to assist you.

Your concierge arranges private transfers, tours, ceremonies, yoga, spa treatments, taxis and restaurant reservations, and can call a reliable doctor who reaches the hotel within 30 minutes (up to 1 hour in high season).

concierge@xelatulum.com · +52 984 806 2837 (also on WhatsApp)

Hours

Access

Photos

Guest reading on the sunken lobby sofa while another climbs the staircaseThe living room at XELA with a wooden ceiling and beige walls

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